DG
Demitri G
1 reviews | Active since Jun 2015
22 Jun 2015, 14:34
POOR SERVICE
I orderd a parcel from a supplier who delivered it from Northkliff postnet branch to the postnet in midrand)Sandridge Square 2 weeks ago.<br> After been told it would take 2-3 days to arrive,1 week passed with no response from posnet-midrand. Upon querying with the sender,he noted to me that parcel was already at midrand , they had told him they had<br> ' called me but no answer'. Today i went to the branch &when i asked them as to why they hadnt contacted me, they pointed to a note on the package stating' contacted seller no response'. Upon tellng the consultant \ why am i not surprised of the sevice here in SA"he marely said \"" YAA\"". TYPICAL PATHETIC SERVICE &"
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PostNet SA's replyOfficial
24 Jun 2015, 09:49Hello DemitriGia1978,
Very sorry for the inconvenience and frustration that this matter have caused.
It is our in store policy that upon receipt of a PostNet 2 PostNet item to make contact with the recipient via a SMS where a cell phone number has been provided, or to make a physical call where only a land line number is available.
As you know the staff at the Midrand store did record on the parcel when contact was attempted.
Kind regards.
Dawid Liebenberg
Very sorry for the inconvenience and frustration that this matter have caused.
It is our in store policy that upon receipt of a PostNet 2 PostNet item to make contact with the recipient via a SMS where a cell phone number has been provided, or to make a physical call where only a land line number is available.
As you know the staff at the Midrand store did record on the parcel when contact was attempted.
Kind regards.
Dawid Liebenberg
Best regards,
PostNet SA's reply24 Jun 2015, 09:49
Official
Hello DemitriGia1978,
Very sorry for the inconvenience and frustration that this matter have caused.
It is our in store policy that upon receipt of a PostNet 2 PostNet item to make contact with the recipient via a SMS where a cell phone number has been provided, or to make a physical call where only a land line number is available.
As you know the staff at the Midrand store did record on the parcel when contact was attempted.
Kind regards.
Dawid Liebenberg
Very sorry for the inconvenience and frustration that this matter have caused.
It is our in store policy that upon receipt of a PostNet 2 PostNet item to make contact with the recipient via a SMS where a cell phone number has been provided, or to make a physical call where only a land line number is available.
As you know the staff at the Midrand store did record on the parcel when contact was attempted.
Kind regards.
Dawid Liebenberg
Best regards,