Poor service

I sent my blanket from Port Elizabeth to Pretoria using PostNet SA services. That was last week on Friday, but today I was by PostNet SA in PE that the courier was ****** and my blanket was lost.

What makes me angry they told me that,I didn't take insurance for my blanket and if I want the refund I must produce a receipt of how much was the blanket.Of which I bought the blanket more than ten years.

I called the head office and they promised to come back at me but they did not..

The tracking number of my blanket is PN*** of which I also provide it to them.

Their number at head office is ***.

My name is Luvuyo Sigxakuma