Poor service

Good day

I’m not pleased with the treatment that I have received from Mtubatuba Postnet. I had a parcel that was supposed to be sent to Postnet Sanridge Square Midrand. A coloured lady who assisted the sender chose sunridge village Postnet PE. That was on the 21/09/2021 after the sender sent me proof I picked up an error and I sent an email to Mtuba Post and their response was they resolved the issue. Yesterday 27/09/2021 when I realised nothing is communicated I made a phone call to Mtuba Postnet the lady I spoke to was rude she said she can’t hear what I was saying and I made her aware that that’s not how you speak to customers then suddenly she could hear what I was saying and requested for my numbers to call me back with feedback. When I spoke to the lady over the phone I could hear that they aware of my parcel I heard them saying oh the one that was supposed to go to Midrand. Till now I did not receive their call then later I got an sms saying my parcel is ready for collection in sunridge village. I’m in Gauteng how am supposed to collect that parcel. Also I’m not willing to pay an extra cost for them to send it to correct address. That was an error on their side not mine. Please resolve this matter and I willing to take it far as small as is. It’s not my fault that you hired people who can’t read cause an sms with my address was presented and I have tried resolving this matter earlier. The ref no: is PPA***