1 reviews | Active since Aug 2014
Poor service
My sister, living in Cape Town, handed in a parcel at Postnet Gardens on 25th August 2015 for delivery to me in Secunda. They informed her that it will take 2 to 3 days to deliver. I went to Secunda Postnet on Saturday, 29th August to collect my parcel but was informed that it was not delivered yet. I requested that they inform me when it arrive and Zanele said they always send sms's to inform. My sister went to the branch in Cape Town to lodge a complaint but was informed that the parcel was delivered on 27th August, the same day I also went to enquire about the package. I was treated very badly by Sabelo and I said I will put a complaint on hellopeter. His reply was that I am very welcome to do it, he doesn't care and will reply to it. In the shop was at least two customers that was also dissatisfied with the service and the treatment by the personell. I promised myself that I will never make use of Postnet again and my sister feels the same. GOODBYE, POSTNET.
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The disappointing experience at our Secunda store is way below the standards that we set and the principles that we abide by.
The matter has been referred to the owner of the store, as well as the Regional Manager overseeing it.
Be assured that the matter will be addressed. Our sincere apologies in this regard.
Kind regards.
Dawid Liebenberg
Best regards,
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The disappointing experience at our Secunda store is way below the standards that we set and the principles that we abide by.
The matter has been referred to the owner of the store, as well as the Regional Manager overseeing it.
Be assured that the matter will be addressed. Our sincere apologies in this regard.
Kind regards.
Dawid Liebenberg
Best regards,