Poor Service

I sent a package through postnet, and asked for overnight service as the package needs to be in Johannesburg by 15:00, it is needed for work purposes. The package was delivered at 16:30 while my colleague had already left the shopping complex. My colleague had to travel to Durban together with the device, but couldn't as it was delivered late. When I called the pretoria west branch, they said my colleague must hang out atleast till 16:00 as the package will be at the roodepoort branch by then, this was 15:35. I am very disappointed that I paid R300.00 for a service that was not delivered, and our company will have to find alternative ways to do the work in Durban without the proper device. Another expense that was not budgeted for.