Poor customer service and lack of staff training at Postnet mams mall

I’m honestly disappointed with the service at PostNet Mams Mall. This is not a once-off experience either I have noticed this issue repeatedly at this particular branch.

It seems that whenever you need a specific service, there is only one person who knows how to do it. If that employee is not at work, customers are simply told to come back another day.

This happened to me again recently. I went to the branch to print a digital certificate and was told the person who handles that type of printing was not available. I had to return another day. When I eventually returned and got the certificate printed, I then asked for it to be laminated and was told that the person who does lamination was not at work either. So once again I have to make another trip.

I understand that employees can be sick, take leave or have emergencies. That is not the issue. The issue is the lack of backup. Why are multiple employees not trained to perform these basic services so that customers can still be assisted when one person is unavailable?

I have used the PostNet branch at Hatfield Plaza before and have never experienced this problem. I can walk in request a service and actually get assisted without being told to return another day because the only person who knows how to do it isn’t working.

PostNet Mams Mall seriously needs to look at its staffing, training and management. Customers should not have to waste their time and money making multiple trips for something that should have been completed in one visit.

Please train more staff across the different services and have proper backup arrangements. This is becoming a recurring customer-service problem at this branch and it needs to be addressed