Pathetic service

My girlfriend and I, went to postnet in westcoast village, Cape Town, to have a parcel delivered via Express, for today. We specifically asked if the parcel can be delivered after 3pm today. We paid the additional charges for express based on this information.

Today we find out that the company who handles the delivery, aramex, doesn't deliver after 3. They apparently only do deliveries in the morning.

I've tried to phone postnet via their Support line. no answer. Literally the entire day the phone just rings. Maybe remove that number if you're not going to have someone answer it.

Posted a message on twitter and no response. Sent a message on facebook and no response.

This is actually ***** because now we have paid over R300 for a delivery, and if we knew it wouldn't be possible after 3pm, we would have taken their R99 option and rather have had the parcel collected at a postnet branch. So based on false information we paid extra for a service that won't happen.

The whole point was to have a package delivered today, on my girlfriends sons birthday. He is only home at 3pm and nobody else can take delivery before then.

I won't bother using postnet again and I won't recommend it to anyone if this is the kind of service they give. It's impossible to trust a company like this when they can't even give you the correct information about their own service.