Pathetic courier service by PostNet and Aramex

I needed to send 3 pages of urgent documentation to a lawyer in the UK wrt a deceased estate. Due to the SA Post Office being practically inoperable I resorted to use PostNet that had done many deliveries for me in the past. I was quoted R510 to send 3 sheets of paper to the UK - quite exorbitant if you ask me.

Well, I tracked the delivery for several days and noticed that it was returned to the London depot of Aramex. Unfortunately the agent receiving my post made an error when capturing my wife's email address and supposedly sent an email to her that said that the recipient had refused to accept the delivery. This is highly unlikely that a lawyer would reject such an item.

Having not heard anything and the tracking information indicating that item had not been delivered, I returned to PostNet Canal Walk where I had sent the item from. The agent then printed a copy of the said email and contacted Aramex to assure them that the address was correct and promised to contact me by 2pm that day. The next day I sent an email asking why I had not had a call and was promised a response by the next day. That was several days ago and deathly silence! So my urgent item is stuck in limbo somewhere in London and I have paid R510 for a failed delivery. Not what I would call a professional service.

In addition, Aramex should receive a huge portion of the blame as they are not responding and their web site chat bot does not work and they do not respond to messages posted to their web site.