Parcel still at origin office

My friend sent me a parcel from postnet Atterbury to postnet Lydenburg on Saturday 5 December 2020. According to your tracking system the parcel was collected from Shipper on 7 December 2020 05:43. The next entry states Shipment received at origin office on 7 December 2020 at 06:54.

I have spoken to postnet customer care on 9 December 2020 and promised that my package will be delivered on 10 December 2020, and I will be contacted to make sure I received it, and to date no parcel nor call has been received.

I contacted Aramex Pretoria today and I was told that a query will be lodged to make sure that my parcel is attended to urgently, and yet I see no update on the tracking system, I am getting really impatient as it is a very valuable package.