LK
Lusanda K
1 reviews | Active since Aug 2013
08 Mar 2016, 10:38
Parcel Not Delivered on time
I sent a parcel via PostNet 2-3day service last week Thursday from Savoy Mthatha to Blaigowrie...I am told that the parcel hasn't even left East London and the parcel needs to be at its destination today as the goods are needed before tomorrow. I've been sent from pillar to post...PostNet says they aren't responsible it is Aramex's fault and Aramex says that Postnet is not being honest with me. The parcel better reach its destination before the end of business today!
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PostNet SA's replyOfficial
10 Mar 2016, 16:43Hello lucie_k,
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
Very sorry for the inconvenience and frustration that were caused as a result of the delayed delivery.
The matter was referred to PostNet Savoy Mthatha to address.
Kind regards.
Dawid Liebenberg
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
Very sorry for the inconvenience and frustration that were caused as a result of the delayed delivery.
The matter was referred to PostNet Savoy Mthatha to address.
Kind regards.
Dawid Liebenberg
PostNet SA's reply10 Mar 2016, 16:43
Official
Hello lucie_k,
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
Very sorry for the inconvenience and frustration that were caused as a result of the delayed delivery.
The matter was referred to PostNet Savoy Mthatha to address.
Kind regards.
Dawid Liebenberg
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
Very sorry for the inconvenience and frustration that were caused as a result of the delayed delivery.
The matter was referred to PostNet Savoy Mthatha to address.
Kind regards.
Dawid Liebenberg