Parcel never delivered

On 26th October 2018, I sent 2 parcels to different destinations using Postnet Empangeni. The 1 parcel to Rustenburg arrived in record time while the parcel to Centurion with tracking number PPA ********** 1319 is still not delivered. What frustrates me the most is the way that the whole issue is being handled by Empangeni staff. They are so relaxed and are not taking any action about. The parcel contents are worth around R3000.