LP
Leigh P
1 reviews | Active since Mar 2016
01 Mar 2016, 07:46
Parcel gone missing
On the 7th of January 2016 I sent a parcel from Postnet Delmas to Postnet Rustenburg. The parcel never got delivered. After many phone calls and enquiries this matter still hasn't been resolved and it's going on 2 months now. No one gets back to me when I phone. They promise to phone in a hour or two but that just does not happen. I am very unhappy with the service I received. I am a single parent and it's a knock I now have to take.
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PostNet SA's replyOfficial
10 Mar 2016, 16:35Hello Leigh.pringle,
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter was referred to the owner of the Delmas store who need to assist in this matter.
Very sorry for the frustration and inconvenience that were caused as a result of the most unfortunate incident.
Kind regards.
Dawid Liebenberg
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter was referred to the owner of the Delmas store who need to assist in this matter.
Very sorry for the frustration and inconvenience that were caused as a result of the most unfortunate incident.
Kind regards.
Dawid Liebenberg
Best regards,
PostNet SA's reply10 Mar 2016, 16:35
Official
Hello Leigh.pringle,
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter was referred to the owner of the Delmas store who need to assist in this matter.
Very sorry for the frustration and inconvenience that were caused as a result of the most unfortunate incident.
Kind regards.
Dawid Liebenberg
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter was referred to the owner of the Delmas store who need to assist in this matter.
Very sorry for the frustration and inconvenience that were caused as a result of the most unfortunate incident.
Kind regards.
Dawid Liebenberg
Best regards,