Parcel did not come back as requested.

On 15 November 2017, I sent a parcel to Kempton Park at PostNet Vredenburg. On that same day, I canceled the sent of the parcel, because I found out that the receiver was involved with ***** and theft. I called PostNet Vredenburg to cancel the parcel and the lady (her name is Ronell, if I’m not wrong) assured me that the parcel is on its way back and everything is canceled and will be be available for pick up the following day. On Thursday, 16 November 2017, I called again to make double sure that the parcel is indeed on its way back, again the lady assured me that it is on its way back and that I can pick up the parcel on Friday 17 November 2017. I went back Friday and the parcel did not come back. Apparently the courier sent the wrong parcel back. I will NOT accept this bad service and negligence. If the staff did their job correctly and didn’t give me false feedback, I wouldn’t be in this mess and chaos right now. I personally feel that PostNet Vredenburg is responsible for my big loss, because the worth of that parcel is R13 000 and can’t be replaced. I opened a case of ***** and theft at my local SAPS and they’re investigating the case. I strongly urge you to take this matter in a VERY serious way, because of this branch’s negligence and bad service, your company now has a bad name. I’m strongly considering going to my local newspaper and informing them about this unfortunate matter. I hope that you can help me in this regard, otherwise I’ll take matters into my own hands and open a case against PostNet Vredenburg. Here is some additional information if you do require it; •Tracking number: PN ********** •Courier: CourierIT •Name and surname of sender: Ruan Arendt •Name and surname of receiver: Michael Smith

Kind regards Ruan Arendt **********