DS
Daniel S
1 reviews | Active since Feb 2015
04 Jun 2015, 13:15
Paid for overnight delivery, took 3 days.
Went into the store on Tuesday, paid for overnight delivery. Item was delivered on Friday. Spoke to courier company who said that because it was to a chain store, overnight delivery cannot be offered - was never told this by Snowy who gladly charged me for overnight delivery which was R200 more. Not once did she apologize but kept on saying it was not her fault. This is the second time that she and her branch has done this. Will never use them ever again.
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PostNet SA's replyOfficial
05 Jun 2015, 17:30Hello danshap,
Very sorry for the inconvenience and frustration that this matter have caused. It was found that no company name was listed on the waybill and this contributed to the delay. When it was established that it was for Markhams a further delay was caused when they could not locate the order numbers as endorsed on the waybill, on their system. This information was received from our delivery agent.
This resulted in the shipment delivered on Friday, 29 May 2015.
Kind regards.
Dawid Liebenberg
Very sorry for the inconvenience and frustration that this matter have caused. It was found that no company name was listed on the waybill and this contributed to the delay. When it was established that it was for Markhams a further delay was caused when they could not locate the order numbers as endorsed on the waybill, on their system. This information was received from our delivery agent.
This resulted in the shipment delivered on Friday, 29 May 2015.
Kind regards.
Dawid Liebenberg
PostNet SA's reply05 Jun 2015, 17:30
Official
Hello danshap,
Very sorry for the inconvenience and frustration that this matter have caused. It was found that no company name was listed on the waybill and this contributed to the delay. When it was established that it was for Markhams a further delay was caused when they could not locate the order numbers as endorsed on the waybill, on their system. This information was received from our delivery agent.
This resulted in the shipment delivered on Friday, 29 May 2015.
Kind regards.
Dawid Liebenberg
Very sorry for the inconvenience and frustration that this matter have caused. It was found that no company name was listed on the waybill and this contributed to the delay. When it was established that it was for Markhams a further delay was caused when they could not locate the order numbers as endorsed on the waybill, on their system. This information was received from our delivery agent.
This resulted in the shipment delivered on Friday, 29 May 2015.
Kind regards.
Dawid Liebenberg