PACEL NEVER REACHED ITS DESTINATION DUE TO POSTNET NIGLIGENT

HELLO TO ALL I WANT TO SHARE MY HORRIBLE EXPIRIENCE FROM POSTNET ,MY BROTHER POSTED A PACEL ON WEDNESDAY 4 APRIL 2018 FROM POSTNET HAIDDELBURG MALL AND HE GAVE IN THE PACEL TO LERATO WHO ACCEPTED THE PACEL INN ,THIS PACEL WAS SUPPOSE TO ARRIVE IN DURBAN ON FRIDAY 6 APRIL 2018 OR THE LATEST MONDAY THE 9TH APRIL 2018 BUT UP UNTIL TODAY I"M STILL WAITING FOR THE PACEL,I HAVE CALLED ALL OVER TRYING TO TRACE THE PACEL ,IF I CALL THEM NO ONE IS GIVING ME THE STRAIGHT ANSWER ,THEY KEEP ON TAKING MY NUMBER DOWN SAYING THEY WILL CALL ME BACK,AND ITS THE REPEATATION OF THE SAME THING,DURBAN SAYS THE PACEL IS IN JHB AND JHB KEEP BLAMING DURBAN NOW I DONT THINK ANYONE ELSE SHOULD GO THROUGH THE SAME TOTURE ,UP UNTIL NOW IM STILL WAITING NO ONE IS SAYING ANYTHING TO ME ,THIS IS REALLY FRUSTRATING ME