CW
Claire W
1 reviews | Active since Feb 2014
07 Feb 2016, 07:19
Overnight service took 4 days & no response!!
I refer to my string of emails between Postnet Farrarmere, Dawid Liebenberg and myself going back to December. I am still waiting for a refund as I will not accept the fact that I paid for an urgent overnight service which was not rendered. <br> As explained, having the package arrive any time after 16h00 on 24 December made the transaction a waste of time and money. <br> I am shocked at the lack of response from the branch, let alone after escalating to head office. Where is the Farrarmere manager?<br> <br> Unacceptable!!<br> <br> PN*** / SUBCD***7<br> <br>
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PostNet SA's replyOfficial
11 Feb 2016, 14:07Hello ClaireWJ,
Very sorry for the inconvenience and frustration that were caused as a result of this incident.
The matter was referred to the owner of the store who will address it accordingly. She will then make contact.
Our sincere apologies in this matter.
Kind regards.
Dawid Liebenberg
Very sorry for the inconvenience and frustration that were caused as a result of this incident.
The matter was referred to the owner of the store who will address it accordingly. She will then make contact.
Our sincere apologies in this matter.
Kind regards.
Dawid Liebenberg
PostNet SA's reply11 Feb 2016, 14:07
Official
Hello ClaireWJ,
Very sorry for the inconvenience and frustration that were caused as a result of this incident.
The matter was referred to the owner of the store who will address it accordingly. She will then make contact.
Our sincere apologies in this matter.
Kind regards.
Dawid Liebenberg
Very sorry for the inconvenience and frustration that were caused as a result of this incident.
The matter was referred to the owner of the store who will address it accordingly. She will then make contact.
Our sincere apologies in this matter.
Kind regards.
Dawid Liebenberg