OVERNIGHT DELIVERY MAY TAKE AT LEAST A WEEK

I booked a parcel for delivery on Monday 02/08/2021. I was told by Postnet in Margate that the parcel would be delivered by Wednesday 04/08/2021. I paid extra for this expedited delivery. It was not delivered by Thursday 05/08/2021, so I called customer service and requested them to deliver after 15h00, as the receiver was no longer there in the morning. No attempted delivery was done on Thursday. I then called on the Friday and said that if they were unable to deliver after 15h00, the parcel should rather be delivered to the closest Postnet for collection. The receiver then called me to say that she had a call, as the courier attempted to deliver the parcel in the morning. They then told her that they would not deliver it to the Postnet branch, but would now only be able to deliver it on Tuesday 10/08/2021. I tried calling customer services again. However, the agents shunted me from one to the other and disconnected my call, until my air time ran out. I then called Postnet's Head Office. They have assured me that the parcel will now be delivered to the Postnet Branch (for collection) on 06/08/2021. I am holding thumbs, but I will avoid using Postnet courier services for any urgent delivery in the future.