AK
Arthur Kerr-Sheppard
1 reviews | Active since Feb 2012
21 Jul 2016, 14:31
Overnight courier
<p>i asked, on 13 July 2016, for a document to be picked up in Pretoria after being informed that the document was ready for collection. I was assured that they often collected from that place. On checking on the folloing Saturday (15th) and Monday (18th), I was told that they were unable to collect the document. Eventually, after I emailed the point of collection , I was informed that it was collected on Tuesday and could be in PE the next day, but when I checked on Wednesday (20th) I was told that it would be here on Thursday, and so it was. I paid the full price for an overnight delivery that took a week !</p>
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PostNet SA's replyOfficial
01 Aug 2016, 11:39Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter has been referred to the owner of our The Acres store to follow up.
Very sorry for the inconvenience and frustration this matter have caused.
Kind regards.
PostNet Team
Best regards,
PostNet SA's reply01 Aug 2016, 11:39
Official
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter has been referred to the owner of our The Acres store to follow up.
Very sorry for the inconvenience and frustration this matter have caused.
Kind regards.
PostNet Team
Best regards,