Outstanding Customer Service - Going The Extra Mile

I recently needed a parcel couriered that I was selling, but had been completely unsure of the buyer I was selling to. I decided to trust it and go ahead with the courier against my better judgment. I used PostNet East Rand Corner to have the item couriered to the buyer in Kempton Park.

I was waiting on the tracking information for the buyer when I decided to give the PostNet Head Office a call to confirm. I spoke to an agent by the name of Dawid. He was extremely helpful and I explained the situation of my recent sale to him. He immediately advised that I cancel delivery and no longer go ahead with the sale, as both the name of my buyer as well as the address I was given had been reported and brought up with them before as suspicious and have had reports of theft from buyers. I then explained that I had not gotten the payment for my item and needed to send the tracking information first.

He further explained that this was not necessary and that the payment should have been cleared with me first. He assisted me quickly and canceled the delivery for me as well as arranged that the item be send back to the East Rand Corner office. He also explained that he would be more then happy to assist me with couriering the item should I receive payment for it.

Dawid, I would just like to say thank you so very much for your outstanding customer service and for sparing me from a very unpleasant situation. Thank you for being so vigilant and supporting your customers through any and every situation they face. I am so truly grateful to you!! And feel you should be complimented and fully recognized for your outstanding attitude and service.

Kind regards Tayla Fitzgerald ***