Not supplying parcel

I ordered a parcel which was signed for by BL Khumalo the Fourways branch driver on 6 May 2015. To date I have not received a notification to collect my parcel so I contacted the branch only to be told that I cannot receive my parcel because it is not addressed to the person that owns the mailbox (I have been receiving my mail there for 5 1/2 years now!) to my dismay when saying that it is absolute **** that this is happening, Andrew (the owner) puts the phone down in my ear! I had to call back and then I got told he does not need to take the \abuse"which was me telling him that I've received mail there for over 5 years & this is the first that I've heard of this nonsense. He put the phone down in my ear again. This is disgusting coming from an owner & Andrew needs to know that the CUSTOMER is always right! He should learn some customer service skills as it will serve him good! I hate shoddy service & I hate this branch of useless people that work there that can't manage to get a single thing right! """