AS
Afzal S

1 reviews | Active since Jun 2015

15 Jun 2015, 06:22

No Feedback, BAD SERVICE.

This is the SECOND COMPLAINT in the time frame of about a month. I'm so disappointed with the type of service i'm receiving. My things were hijacked on the 15th of APRIL 2015. Going to Grahamstown from Newcastle. We were told we were going to get a case number which we didnt. We kept phoning and phoning. I'm so fed up!!! I was a very good customer. Every 2 months i would sent things with Postnet, sometimes my courier would leave hole in my pocket. I wouldnt mind, because I thought I was dealing with a professional company. I WAS WRONG!!! The contents of the boxes need to be replaced ASAP, I can't waste anymore time. <br> This is one of the companies where service is product centered i.e. you guys don't care about your customers only if we're paying you, it's relevant.

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Replies (1)
PostNet SA
PostNet SA's reply17 Jun 2015, 16:14
Official
Hello afzalshariff3,

Very sorry for the inconvenience and frustration that this incident have caused.

It is so that the line haul vehicle was hijacked and a number of items were taken.

Herewith the SAPS case details:

GPS co-ordinates of the incident S-27.*** E 29.***

SAPS Status Not Recovered

SAPS Station Charlestown

Case Number ***


Kind regards.

Dawid Liebenberg