1 reviews | Active since Mar 2015
no delivery/ giving my package to another client!!
On the 16th of feb I received a sms from the post office confirming that I have received a parcel and it's ready for collection. (This parcel was actually for Christmas for my children from their Aunt in Canada)<br> On 21 Feb went to POST NET HAZELDEAN and received my slip.<br> The lady, Jaqueline advised me that they (postnet) can go to lynnwood rif postoffice on monday to collect the parcel and I can come on 23 FEb to collect it. <br> On Monday I got their and my parcel were gone. Jean advised me that they gave my parcel to another lady but the lady brought it back and they will have my parcel the next day. My husband went there on Tuesday but nothing.<br> Then I called them on friday 27 feb, spoke to Werner (the manager) and he advised me that we were in the wrong because the incorrect nr was on the parcel!!!! the parcel went back to JHB HUB and it will go back to the sender - from CANADA!!<br> This was not my fault because we received a sms, we received the slip that the parcel was addressed to us and postnet offerred to collect it then they gave it to someone els!!<br> BAD SERVICE! I just want the parcel! the clothes will be too small if I receive it in 3 months!!!<br> please get my parcel !
Very sorry for the inconvenience and frustration caused as a result of this incident.
The matter was referred to the owner of our Silver Lakes store and he responded as follows:
\We apologise for the inconvenience caused in the delay in retrieving your parcel from the South African Post Office. We have from the beginning ensured you that we will get the parcel back at your earliest convenience. That is exactly what we intend to do. We will be in contact soon to let you know the progress in this regard.\"
Very sorry for the inconvenience and frustration caused as a result of this incident.
The matter was referred to the owner of our Silver Lakes store and he responded as follows:
\We apologise for the inconvenience caused in the delay in retrieving your parcel from the South African Post Office. We have from the beginning ensured you that we will get the parcel back at your earliest convenience. That is exactly what we intend to do. We will be in contact soon to let you know the progress in this regard.\"