NO DELIVERY DUE TO AN ARMED *******

got an appauling service, I sent 2 parcels one to Aliwal North the other to Cape Town, I have been tracking the parcels since the day we sent them on the 25th and to my surprise the one to Aliwal North when I read the details it said it was not received, I calle the call center nr listed on the website it does not go through, I called Silverton Postnet spoke to the guy who assisted when we were paying for sending the parcels Rolan, he told me he will call me back he's still busy with a client, he didn't call me, after a while I called to find out , and to my SHOCK I learned that the parcel was no where to be found there was an ARMED ******* that they didn't even know too, I HAD TO CALL THEM FOR THEM TO KNOW WHATS GOING ON WITH PEOPLE'S PARCELS , I WAS HOLDING ON THE PHONE FOR ALMOST 2HOURS SINCE I EVEN REFUSED TO HANG AS THEY TOLD ME THAT THEY ARE BUSY WITH CLIENT I MUST WAIT THEY WILL GET BACK TO ME, AFTER THAT I SPOKE TO CHANTEL WHO TOLD ME THERE IS AN INVESTIGATION GOING ON IT IS NOT THEIR FAULT THAT THERE WAS AN ARMED ******* IM NOT THE ONLY CLIENT, I AM DISGUSTED AT THE SLOW, INCOPETENCY AND VERY VERY POOR SRVICE I GOT IT UTTERLY UNPROFFESSIONAL, I WAS TOLD THEY ARE SORRY !!