1 reviews | Active since Apr 2015
No customer service
<p>A parcel was posted to me on Wednesday 8 June. Today on Sa****ay 11 June the tracking status still hasn't changed. Has my parcel been shipped or is it still at the office? I don't know.</p> <p> </p> <p>I have emailed the head office and branch yesterday and have had no reply. This is the second time I've had trouble with a Postnet. The previous time they forgot the parcel and sent it late. No apologies were made or any effort to get it to me on time as they promise in their advertising. it seems like they are no better than the Post Office and twice as expensive. Very poor customer service! Not recommended.</p>
The review was for the Kimberley branch and head office due to their lack of customer service. To be fair, I have had good service from other branches and no issues with the local branches in P.E.
The review was for the Kimberley branch and head office due to their lack of customer service. To be fair, I have had good service from other branches and no issues with the local branches in P.E.
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter has been referred to the owner of PostNet Kimberley to resolve for you.
Kind regards.
Dawid Liebenberg
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter has been referred to the owner of PostNet Kimberley to resolve for you.
Kind regards.
Dawid Liebenberg