AH
Ashleigh H
1 reviews | Active since Mar 2015
05 Mar 2015, 15:44
Never going back
My mother and I have had 3 bad experiences at this particular Postnet. The 1st was when my mother needed to make a funeral notice as my father had passed away very suddenly. My mom was told in an insensitive manner that she\wouldnt believe how many death notices the girl had gotten that day."She was then ignored by the same girl who was having a conversation about jewelry with another customer. My mom stood there in her stressed state listening to this nonsense when all she needed was her change. My mother then said that this was unacceptable and that she just wanted her change. The owner then made the manager appologise"
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PostNet SA's replyOfficial
09 Mar 2015, 13:51Hello Ashleigh9999,
Very sorry for the inconvenience and frustration that were caused as a result of the incidents that you have mentioned. We can assure you that we will not tolerate inappropriate behaviour towards our customers.
As you are aware the owner of the store did take suitable steps in that regard.
The matter regarding the increased cost for SAPS Clearance Certificates was referred to the owner of the store who advised that he had to change to a different service provider to ensure a higher level of service. Unfortunately the cost for this service increased.
Kind regards.
Dawid Liebenberg
Very sorry for the inconvenience and frustration that were caused as a result of the incidents that you have mentioned. We can assure you that we will not tolerate inappropriate behaviour towards our customers.
As you are aware the owner of the store did take suitable steps in that regard.
The matter regarding the increased cost for SAPS Clearance Certificates was referred to the owner of the store who advised that he had to change to a different service provider to ensure a higher level of service. Unfortunately the cost for this service increased.
Kind regards.
Dawid Liebenberg
Best regards,
PostNet SA's reply09 Mar 2015, 13:51
Official
Hello Ashleigh9999,
Very sorry for the inconvenience and frustration that were caused as a result of the incidents that you have mentioned. We can assure you that we will not tolerate inappropriate behaviour towards our customers.
As you are aware the owner of the store did take suitable steps in that regard.
The matter regarding the increased cost for SAPS Clearance Certificates was referred to the owner of the store who advised that he had to change to a different service provider to ensure a higher level of service. Unfortunately the cost for this service increased.
Kind regards.
Dawid Liebenberg
Very sorry for the inconvenience and frustration that were caused as a result of the incidents that you have mentioned. We can assure you that we will not tolerate inappropriate behaviour towards our customers.
As you are aware the owner of the store did take suitable steps in that regard.
The matter regarding the increased cost for SAPS Clearance Certificates was referred to the owner of the store who advised that he had to change to a different service provider to ensure a higher level of service. Unfortunately the cost for this service increased.
Kind regards.
Dawid Liebenberg
Best regards,