MISSING PARCEL - POSTNET DOESNT HAVE A CLUE

On 8th Feb 2016, I sent a parcel via PostNet La Lucia to be delivered to a PostNet store in Pretoria.<br> I was advised that the nearest PostNet store would PostNet Mamelodi.<br> <br> The parcel was booked for store-to-store courier the same morning, to be delivered in 2-3 working days. <br> IT IS NOW 9 DAYS LATER and the recipient still has NOT received her parcel.<br> <br> No one at PostNet even knew where the parcel was until yesterday (8 DAYS LATER). The parcel was sent to a store that had closed down - how is that even possible? Should PostNet not always have up to date records considering the nature of their business?<br> <br> To my shock and horror - after informing PostNet La Lucia yesterday that the parcel was not received by the recipient - they simply advised that the parcel was sent to the wrong store and it will now take an additional 2 - 3 working days. Since it is proudly advertised on the PostNet website that they are an ARAMEX company I would think that they could expedite the process seeing that this HUGE mess is a result of an error on their end!<br> <br> I have been sending parcels via PostNet every month for the past year and I must say I am truly disappointed with the level of service at La Lucia<br> <br> <br>