MISSING PARCEL - NO ONE TAKING RESPONSIBILITY

So I've been posting on this forum since my parcel went MISSING 2 months ago. Last week I received a RUDE call from the store manager (not the owner) to inform me that the store refuses to pay me back for the lost cellphone because I did not take POSTNET insurance and that ARAMEX insurance does not cover cellphones even though I SPECIFICALLY asked the person on the day to explain the insurance policy and was assured that I was covered for a maximum of R1000. In short, I paid for an overnight service which never occurred and my parcel went missing and no one wants to pay back the money (that includes money spent on the numerous phone calls I've had to make to ascertain what is happening, the money I spent on sending the parcel and the cellphone which was my mother's day present). <br> <br> WELL DONE FOR NOT TAKING ANY RESPONSIBILITY, POSTNET!!! <br> <br> ALSO, WELL DONE FOR TAKING A PENSIONER'S PRESENT!!! <br> <br> WELL DONE FOR ALSO TAKING A PERSON'S HARD EARNED CASH FOR NOT DELIVERING ANY SERVICE!!!