Manager taking personal info home and general attitude of staff.

I have paid to get a parcel delivered from Postnet Three Rivers in Riversquare mall to Morning Side Sandton on the 25th of January 2018, the person that was supposed to post the parcel for me lost the receipt of the parcel with the tracking number.

So I decided to go back to the postnet Three Rivers on the 7th of Feb 2018 as the parcel was not delivered as yet, I firstly had to stand in a very long queue as there was only one cashier assisting customers the queue went out of the door and still only one cashier assisted, the other one was busy dispatching parcels. I finally got in front and explained to the cashier that the person that was suppose to post the parcel lost the receipt and when I phoned the courier service they said I must get the tracking number from the post office itself.

The cashier then turned her back and walked to the back, stayed away for a couple of minutes while the other customers waited in the queue, she then returned and said that they don't have the paperwork for that day as the manager is on leave and took the paperwork with her - this was anycase not supposed to happen, what if they break in to the managers house and ***** confidential information?

The cashier then said that she will try and phone the manager and try to get a tracking number and phone me back yesterday, this was never done.

I have paid to get a parcel delivered, I need the tracking number and I need the parcel delivered.