NC
Nireshni C
1 reviews | Active since Feb 2013
12 Apr 2016, 13:30
Lost parcels
To say that your service has been poor is an understatement. I regularly use (used!) PostNet's courier services to send items to Durban and Johannesburg. In the past two weeks, I have sent three parcels, of which I could track none online. Sms's were received for collection of the parcels by the recipients but the respective PostNet outlets in Durban (i.e. Davenport and Ballito) could not find the packages. The courier company (Courier It) cannot help me, nor can PostNet's own call centre agents. This kind of service is completely unacceptable. This is not the first time in the last 6 months that I have received such atrocious service from this company.
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PostNet SA's replyOfficial
12 Apr 2016, 16:31Hello Nireshni C,
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
As per our response to your e-mail enquiry we can confirm that all three shipments were delivered to the nominated PostNet stores. The items were collected by the recipients from PostNet's Davenport and Norwood, whilst the one for Ballito were again requested to do so.
Kind regards.
Dawid Liebenberg
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
As per our response to your e-mail enquiry we can confirm that all three shipments were delivered to the nominated PostNet stores. The items were collected by the recipients from PostNet's Davenport and Norwood, whilst the one for Ballito were again requested to do so.
Kind regards.
Dawid Liebenberg
Best regards,
PostNet SA's reply12 Apr 2016, 16:31
Official
Hello Nireshni C,
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
As per our response to your e-mail enquiry we can confirm that all three shipments were delivered to the nominated PostNet stores. The items were collected by the recipients from PostNet's Davenport and Norwood, whilst the one for Ballito were again requested to do so.
Kind regards.
Dawid Liebenberg
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
As per our response to your e-mail enquiry we can confirm that all three shipments were delivered to the nominated PostNet stores. The items were collected by the recipients from PostNet's Davenport and Norwood, whilst the one for Ballito were again requested to do so.
Kind regards.
Dawid Liebenberg
Best regards,