Lost parcel

<p>i am utterly dissappointed at the poor service i have received from Postnet, i normally use their service for my parcel as i find them quite easy to deal with. Friday the 13/01/2017 i sent a parcel through mthatha branch, when i tried to track on the 16/01/2017 the parcel number could not be picked up on the system, i have tried to call them twice alredy today to ascertain what happened, initially the lady i spoke to at 12h00 said she would come back to me, but at 16h00 after no call i decided to call back, she then gave me the same excuse that she would call me back, of which i refused as she had given me this excuse before. she then put the phone aside and continued with her work whilst i hung for 30 minutes on the line without being attended to. I find this totally unacceptable and rude. </p> <p> </p> <p>Parcel number: PPA ********** 20529</p>