Lost documents

In December 2014 I had to send documents to Durban. I was notified that I would need to pay a whooping R185 to get 2 A4 pages delivered to Durban from the Waterkloof branch.<br> <br> I was notified that my parcel had arrived however the person for who the parcel was intended for had not received any delivery. I contacted the postnet in Durban and they told me that someone by the name of Dumisane had signed for my package. Firstly these documents were HIGHLY confidential and secondly there is NO dumisane on the property or surrounding properties.<br> <br> I have been trying to get answers from the Waterkloof branch in Pretoria since January. My emails are not being answered and whenever I call they lady i need to speak to is not in and does not phone me back.<br> <br> I paid for my documents to be delivered to a certain person at a specific address and to this date, I have not been able to track my documents. I will NEVER recommend postnet to anyone of my family and friends because of the lack of feedback and general care for their clients.