Losing packages and not cared about recovering them

We send 2 packages away on 31 August, using the Equestria branch. The one package arrived in southern natal on the afternoon of 1 Sep. The second package is missing till toady - the driver picked it up but now no-one can find it. Getting feedback from the branch is also challenging - they blame the pick up company, either way - the package is missing and no one really cares, never mind the lost content value Very lousy service POSTNET - you will never see me ever again...!