Lies and no answers on Package Delivery from Karaglen Postnet

Up until this point I have had nothing but good experiences using the Postnet to Postnet courier service. this occasion however is very different. I went and posted a package at the Karaglen Postnet on the 3rd of Feb 2021 destined for Cape Town. I was told then that it would be shipped out on the Friday that week and I figured at last I knew it would be in transit then and no point checking the tracking number until then.

Come the end of Friday and there is no update and the tracking number brings up an error that the code that the tracking number does not exist. I phoned the branch that Friday evening for an update and was told that it had been shipped and not to worry. On Saturday the tracking number still doesnt work and a visit to the branch only ends with a phone call to the manager who assures me its being delivered "today". Saturday and Sunday pass with no updates and a tracking number that still doesnt exist according to the online portal.

On the monday the the person who is supposed to receive the parcel went to the branch in Plattekloof, the destination, and ended up contacting the Karaglen Postnet and had the same "It's being delivered today" response from the manager. I then went into the Karaglen branch on Monday afternoon to see if I could get an update and hopefully talk to the manager face to face, but once again he is nowhere to be seen and assures me on the phone that the parcel is out for Monday delivery, Latest Tuesday first thing.

This service has been shocking and the blatant Lies from the manager/ Person in charge have been infuriating to deal with and now my Parcel has disappeared off the face of the earth. I for one will never be using the Karaglen Postnet again, and can't recommend it to anyone looking to use the Postnet to Postnet service in the area.