Lazy employees

I was at equestria post net last week to enlarge a pattern. The *** just told me it's 'alot of work' (shop was empty or request from the employee to come fetch the prints later?) when asking if it is too much to do? (7X A3) I was told yes. I went elsewhere. I then emailed the owner - received no response not even a call. Emailed the regional manager (Chase) who just forwarded the owners email that said he believe my complaint have no merit? Most probably came to tje comclusion after just listening to the employees view.

No apology or call to find out what happened or apologised. How can you say the complaint have no merit???? I guess it's the laziest way to sort the complaint out without investigation.