AC
Anthony C

1 reviews | Active since Oct 2015

09 Oct 2015, 15:51

Lady behind the counter is rude.

The lady behind the counter at the chili lane shopping centre is completely rude, unhelpful and ******. After walking in to the branch, The lady behind the counter was busy serving someone else. Once that person had left, there was no eye contact or acknowledgment of my presence in the store whatsoever, despite standing directly in front of her. She proceeded to then help another person who was in the store already but not in line to be helped, I figured, that's ok, he was doing something here first, but still no acknowledgment. While that person was paying another person walked in and stood behind me in the queue. Once the person in front of me paid and started walking out, the woman behind the counter completely ignored me and started assisting the black gentleman behind me in the queue. This blatant display of ******, ignorance and unhelpfulness is extremely frustrating and downright rude! I will never spend another cent at Postnet, nor will I encourage anyone else to. If you need something done. go to Jetline!!

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Replies (1)
PostNet SA
PostNet SA's reply12 Oct 2015, 17:06
Official
Hello AntCroft,

Very sorry for the inconvenience and frustration that were caused when the staff member did not acknowledge you at the time of your visit to Chilli Lane.

The matter was referred to the owner of the store. Feedback would indicate that as it was busy at the time she could not determine who was next in line.

We assure you that there were no alter ear motives and that we are sorry for this unfortunate incident.

Kind regards.

Dawid Liebenberg