VB
Virgile B

1 reviews | Active since Jun 2015

24 Jun 2015, 14:11

Its not my job i was told.

I posted a parcel overnight from Davenport Postnet to Tableview Postnet. I called Davenport and they told me its not their job to find out why the customer has not received the parcel or to check up on it. I called Tableview and they told me the parcel arrived at 11:07 and i called at 13:40. the manager was not apologetic and told me he is to busy to call the customer. He told me that Dude recorded the parcels and was busy. In his words,\ if the customer wants the parcel she must come it is here".<br> We pay R200 for this service and the service we get in return is priceless. I believe that Postnet either has the worst customer training programme or they just believe that they right and the customer is wrong.<br> I applaud Postnet Davenport and Tableview for 100% Customer Dissatisfaction. Clearly they were hired on stupidity. """

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Replies (1)
PostNet SA
PostNet SA's reply25 Jun 2015, 09:10
Official
Hello Virgtastic,

Very sorry that your shopping experience at our Davenport and Table View stores turned out so disappointingly.

At PostNet we pride ourselves in offering only the best of service at all times.

Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.

Your letter has been shared with the owners of the businesses who have taken the appropriate action.

Kind regards.

Dawid Liebenberg