INEFFICIENT POSTNET SERVICE

Postnet seems to be competing with the SA Post Office to see who is worse at providing a service. My parcel was submitted on 30 November 2023 at Ridgeway Gardens ( Johannesburg ) and at 14:20 on 08 December I have not yet received an SMS from Postnet that the item is ready for collection. Email messages to Postnet head office as well as the local branch in Herm**** go unanswered. According to their tracking site, the item is travelling back and forth between Stellenbosch and Herm****.