Indifferent Service at PostNet Morningside - GATVOL of bad customer service in JOBURG

I visited PostNet Morningside on Saturday to collect my license disc and was extremely disappointed with the level of service I received. Upon arrival, I stood in front of an employee, Joy, for five minutes without any acknowledgment. Despite being fully aware of my presence, she chose to ignore me and continued working on her computer. From my observation, it appeared she was not assisting any other customers and could very well have been attending to personal matters.

I find it unacceptable that staff feel entitled to assist customers at their convenience while disregarding basic customer service standards. After waiting patiently for five minutes, I politely asked Joy, “How long until I can be assisted—five minutes, half an hour, or an hour?” Her indifferent response of "I don't know" made it clear she had no intention of helping or even caring about my query.