Incompetence Poor Customer Service PostNet SA -

Please think twice before sending any parcel with contents above R1000 from Postnet SA Or making use of Postnet at all to send your packages. You are not told about purchasing extra insurance and should your parcel get “lost” you may be paid up to R1000 subject to the availability of receipts and an affidavit. This is all a long drawn out process and handled very ***********ly. You will not get feedback timeously, there is a lot of “I don’t know”, shifting blame, confusion, there are claims of not receiving emails that were responded to immediately. My parcel (PPA***) was in a Courier vehicle that was apparently highjacked on the Cpt to Dbn Route in the first week of September, I am yet to receive a police report of this apparent highjacking or any reimbur*****t for my parcel. The silence is deafening . Never again Postnet Cpt Metro Spin Street.