INCOMPETENCE DON'T CARE

On the 08/12/2018 I took a Parcel to Postnet Rangeview Road Brakpan to be sent to my Children in the United Kingdom to reach them before in time for Christmas they alone in a different Country at Christmas. Got it packet and Boxed by the Postnet staff member Leah in the store. Nothing was concealed or hidden she new exactly what she was packing and listed it on the Invoice got charged for 1.96 KG @ R 1620.00 paid and insured my parcel, got tracking number told it will be delivered with in 5 working day's . Friday I started tracking and the Parcel was said to be delayed. Tuesday 18/12/2018 I called ARAMEX with the tracking number to be told the Parcel is still in South Africa had been stopped because of some of the content being prohibited, No one from ARAMEX OR POSTNET informed me that the parcel had been stopped I had to raise a request for the parcel to be returned to POSTNET Brakpan, the parcel was received this afternoon 19/12/2018 upon opening it in POSTNET store some of the content was missing everything was listed by name and no one can give me an explanation for the missing items. IT IS UNACCEPTABLE THAT THE PUBLIC HAS TO SUFFER BECAUSE OF INCOMPETENCE AND NEGLIGENCE ???? I WOULD NOT RECOMMEND ANYONE TO USE POSTNET OR ARAMEX AS A COURIER SERVICE.