Horrible service delivery from PostNet SA

Good morning,

I am writing to express my dissatisfaction with the service I received from PostNet regarding a package I sent via overnight delivery on Thursday.

Despite paying for the overnight service, the package arrived at your facility on Friday at 04h30 in PE, and there has been no further movement since then. This is extremely frustrating, as the package was sent with urgency, and it still has not been delivered.

Not only has this delay caused significant inconvenience, but I am now outside the delivery timeframe even for an economy service. This level of service is unacceptable, especially given the importance of the package, which was meant for my husband and needed to arrive on time.

I am requesting a refund for the difference between the overnight delivery service and what I have actually received. I trust that PostNet will take this matter seriously and address it promptly.

I look forward to your immediate response and resolution of this issue.