Horrible Service

My sister sent me a parcel from Witbank on the 20th of December. I am in Pretoria in Equestria that’s approximately100km away from Witbank. I still haven’t received it!!! When I track the parcel it shows that at some point it was in Nelspruit. Please make it make sense! The lady who assisted in Witbank reassured us that it will only take two days! I was meant to receive this on 22nd or 23rd of December. I just called the call centre and I’m not really receiving the confirmation I need. I need my parcel!!!