SD
Shirley D

1 reviews | Active since Jul 2016

25 Jul 2016, 12:18

HORRIBLE SERVICE

<p>I sent my courier ( 2 boxes) PN ********** _ PN ********** through Postnet Bedford Center on Wednesday 20th July at 16h55.</p> <p>The parcels were to be sent to Claremont in Western Cape.</p> <p> </p> <p>I duly paid R1600 for an overnight delivery (So the expected date of delivery was Friday 22nd).</p> <p> </p> <p>The delivery was not done on Friday as per the service paid for, neither was I or the recipient called to explain any hindrance.</p> <p> </p> <p>Upon querying I was told that there was a problem with the address.Upon complaining the manager of the store was rude, showed no empathy whatsoever and was obnoxious.</p>

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Replies (1)
PostNet SA
PostNet SA's reply01 Aug 2016, 11:36
Official

Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.

The matter was referred to the owners of PostNet Bedford Centre to investigate and to advise of steps taken. Very sorry for the inconvenience caused.

Kind regards.

PostNet Team