Hillcrest

Hillcrest postnet has just made my day the worst day I could ever imagine. We had 3 parcels to send to our clients, which indicated 3 different people 3 different parcels. As I walked up to the counter all the staff was just standing around and talking and yelling at each other while there were customers in the shop. A staff member came up to me and asked if he may help and I said yes please I need to send 3 parcels to 3 different postnets and he asked am I sure it has to go to 3 different places and not just one?! When he finally understood what I said we moved onto sending the parcels but then all the working stations were full and had to move onto the station at the back. He asked me if I knew all of the addresses out of my head and I said no I don't. He then proceeded to hand me 3 piece of paper which I had to fill in with to where they were going. The papers didn't even have any relevant space for the details of our clients which is useless and also we place all the details onto our parcels for more effectiveness. When he finally started to log in the parcels I realized that he doesn't even en know how the system works or what he has to do. He kept on asking other staff to help him. It took 30 minutes to load 3 parcels to be sent. I do believe that this postnet has untrained staff and lack of management which makes giving clients great service no possible in this store.