eB
elsabe B

1 reviews | Active since May 2016

10 May 2016, 12:59

FALSE ADVERTISING

<p cl***="MsoNormal">I went to Boksburg Postnet on Saturday 7<sup>th</sup> May. I had to send a key to my daughter in Stellenbosch so the weight was minimal. When the lady rang it up she told me R310,00.</p> <p> </p> <p cl***="MsoNormal">I told her I wanted to do the R99 promotion as I had the promotional leaflet in my hand. The employee then told me it is R99 if we send it to Postnet Cape Town. It’s an extra drive to Stellenbosch which I understand but I know there are two Postnets in Stellenbosch. The leaflet also stated 280 branches so why are we talking about Cape Town. I paid it and I told her I am not happy and I am going to take it further. It is false advertising as far as I am concerned will use DHL in future they are cheaper than R310.00</p>

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Replies (1)
PostNet SA
PostNet SA's reply27 Jun 2016, 06:49
Official

Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.

Very sorry for our delayed response in this matter.

Once we have received the information requested on your e-mail address we will refer the matter to the owner of the store.

The PostNet 2 PostNet service is available to any PostNet in the country.

Kind regards.

PostNet Team

Best regards,