DO NOT USE POSTNET KYALAMI!!!!

I PHONED IN TO SCHEDULE A COURIER PICKUP IN SEROWE, BOTSWANA TO BE DELIVERED TO MIDRAND, SOUTH AFRICA. I UNFORTUNATELY HAVE TO USE THEM BECAUSE I DO NOT HAVE AN ACCOUNT WITH DHL. I PHONED THEM ON *** AND FIRSTLY THE NUMBER IS NOT WORKING, SO NOW I HAD TO GET A SECOND NUMBER. I PHONED AND THE LADY WHO ASSISTED ME, HER NAME IS LERATO. SHE HAS NO IDEA WHAT SHE IS DOING. FIRSTLY, SHE DOES NOT UNDERSTAND ENGLISH, NOR CAN SHE TALK ENGLISH PROPERLY. IT WAS QUITE AND UNBEARABLE PHONE CALL, BECAUSE I HAVE TO ORGANIZE AN URGENT PICKUP, AND IT IS WASTING MY TIME TO TRY AND EXPLAIN MY SITUATION TO SOMEONE WHO IS ILLITERATE. THEN, I ASK HER TO EMAIL ME THE QUOTE WITH THE PRICE, EXPECTING AN OFFICIAL QUOTE DOCUMENT, SHE ONLY SENDS ME THE AMOUNT IN A WRITTEN EMAIL. THAT IS UNACCEPTABLE, SINCE THIS DOCUMENT IS SUPPOSE TO BE SIGNED OFF BY MY DIRECTORS. SHE DID NOT EVEN ASK ME IF WE NEED INSURANCE, AND WHAT THE EXACT PICK UP ADDRESS IS. PLEASE NEVER USE THEM TO SCHEDULE COURIER SERVICES, RATHER GO THROUGH THE PROCESS OF OPENING AN ACCOUNT WITH DHL, THEY AT LEAST KNOW WHAT THEY ARE DOING.