VS
Vic Scanlon-Hall
1 reviews | Active since Oct 2013
05 May 2015, 16:00
DO NOT EXPECT SPEEDY SERVICE!
Sending documents via COURIER SERVICE could not be harder! The purpose of sending your documents this way (POSTNET use DHL) is to ensure that they arrive at their destination speedily & safely. HOWEVER - almost 48 hours later - I am still waiting for a DHL Tracking number - being told by POSTNET that THEY are waiting for DHL to give the BOOKING REFERENCE NUMBER. Whether it be POSTNET or DHL at fault here - I as the customer am not particularly interested in - all that I expect is a speedy service for which I have paid for & without POSTNET passing the buck!! The recipient in the UK is waiting on a Tracking number & I am embarrassed on behalf of our country to say \I AM STILL WAITING". """
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PostNet SA's replyOfficial
07 May 2015, 17:22Hello Hallons SA,
Very sorry for the inconvenience and frustration caused as a result of the delay in forwarding the DHL tracking number. We approached the owner of the store who confirmed that there was an internal system glitch that resulted in the tracking number only having been issued late on the afternoon of 5 May 2015. The number was again forwarded to you on the morning of 6 May 2015.
Kind regards.
Dawid Liebenberg
Very sorry for the inconvenience and frustration caused as a result of the delay in forwarding the DHL tracking number. We approached the owner of the store who confirmed that there was an internal system glitch that resulted in the tracking number only having been issued late on the afternoon of 5 May 2015. The number was again forwarded to you on the morning of 6 May 2015.
Kind regards.
Dawid Liebenberg
PostNet SA's reply07 May 2015, 17:22
Official
Hello Hallons SA,
Very sorry for the inconvenience and frustration caused as a result of the delay in forwarding the DHL tracking number. We approached the owner of the store who confirmed that there was an internal system glitch that resulted in the tracking number only having been issued late on the afternoon of 5 May 2015. The number was again forwarded to you on the morning of 6 May 2015.
Kind regards.
Dawid Liebenberg
Very sorry for the inconvenience and frustration caused as a result of the delay in forwarding the DHL tracking number. We approached the owner of the store who confirmed that there was an internal system glitch that resulted in the tracking number only having been issued late on the afternoon of 5 May 2015. The number was again forwarded to you on the morning of 6 May 2015.
Kind regards.
Dawid Liebenberg