dispicale customer service by Postent Barlowpark .Thembi and her superior Liam

Good day.so I ordered a refurbished laptop online and the supplier sent it via the postnet in Barlowpark Sandton as per my request.Ive been using postnet for years and never imagined something like this happening when i went to collect the laptop from wonderpark with so much excitement and anticipation the laptop was meant for my business and was looking forward to being more productive. the screen was broken when i opened the box to my surprise.and when i told the wonderpark shop they said speak to barlowpark .I then called the store manager Thembi the next day who was just as rude as her superior Liam.they were not even remorseful or tried to help they just blamed the sender.Liam then said guve me 2 days to investigate and when i asked her for feedabck 2 days later she said the same thing. it's the sender's fault. I'm so furious and frustrated and ill tell everyone i one never to use Postent barlowpark again their service is appauling. to see that they are careless the superior even said she has other cases to investigate meaning this is what they do on their daily basis.i want my laptop replaced can someone with any sense of decency and customer service assist me .I'm not going to accept this kind of service .If my laptop is nt replaced i will go to the media and complain about barlowpark postnet. I'm livid