Disgusting service from DHL and Postnet

<p>Hi DHL Africa and Postnet.</p> <p> </p> <p>I always held this company in the highest Regard. (Both Postnet and DHL) .I consider DHL to be the perfect brand who deliver on what their brand stands for. This is until I had I dealt with DHL at Postnet Epsom Downs in Bryanston South Africa owned by an arrogant nasty guy called Philip. I paid R305 on Thursday last week for an over night delivery from Johannesburg SA to Soshanguve in the same province maybe 90 to 100km away. I paid the R305 because I didn't have time to do it myself and it was urgent. I was guaranteed my package would arrive Friday. It didn't. The recipient was not even called to apologise. I called on Saturday and after throwing my toys was told it would arrive Monday. It didn't . I went back to their offices and was rudely told by Philip it would arrive on Tuesday. It didn't. The recipient at this stage has still not been called and very frustrated. I emailed Philip to explain how unhappy I am with his service and that I want my money back. He didn't reply. Wednesday I went back to postnet DHL and while I was there they spoke to someone on the phone and send to me your package will be delivered in a bit as they are on their way. It didn't arrive