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Lisa O

1 reviews | Active since Oct 2018

18 Dec 2019, 13:13

Disgusting and misleading service.

I received an sms at around 8h05 that a parcel I am expecting will be delivered 'soon'. It is now 13h07 still nothing. I'm having to on the street side waiting as I cannot see the street front. They told me on facebook to rather wait inside and their driver will contact me. But they never do - that is my previous experience. They not bother to call the recipient's number on the waybill, they just drive off. They put it down as undeliverable, try a week later then return the parcel to the sender. The word soon implies maybe half an hour or 45 minutes. Not FIVE hours and still nothing! Disgusted.

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Replies (5)
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Lisa O's update18 Dec 2019, 15:00
Reviewer Update
I am stunned, shocked and beyond disgusted. This is Postnet's sms this morning "Please note waybill number PNA*** will be delivered soon. If you are unavailable kindly contact the PostNet Call Centre on ***". I received that at 08h05 this morning. Itis now 14h56 and still no delivery. They just don't care. My entire day has been wasted sitting waiting. They don't care. I don't know whether to vomit with upset and disappointment or what to do. If there is no delivery by the end of today I'm heading straight for the Silverton police station to lay ******** charges. I don't appreciate Postnet's ********* behaviour.
LO
Lisa O's update18 Dec 2019, 18:46
Reviewer Update
When I first contacted you on Facebook about the sms this was your response "Good Day Lisa, We see that this is indeed out for delivery, but when those sms's are sent it is informing you that the parcel will be delivered that day. We recommend not waiting for it, as when it does arrive the driver will make contact." Today has come and gone. No parcel. No phone call. Nothing. Taking into consideration that the close of business has come and gone you openly **** to me, without a qualm. You were happy to take my mother's money (the sender) but not to do the work, deliver the parcel. Shocking and disgustingly low level of professional ethics and morals. Disgusting.
LO
Lisa O's update18 Dec 2019, 22:09
Reviewer Update
According to the tracking at 7h20 this morning my parcel was out for delivery. At 8h05 this I received an sms it would be delivered 'soon' . Now at 20h40 it's at some place for processing?! Before I lose my mind completely what are you DOING!?!

This is on the tracking system:
Pretoria, South Africa | 12/18/2019 8:40:00 PM | Under processing at operations facility
Pretoria, South Africa | 12/18/2019 7:32:00 AM | Out for Delivery

PLEASE WILL SOMEONE TELL ME WHAT IN EARTH YOU ARE DOING!?
LO
Lisa O's update19 Dec 2019, 00:20
Reviewer Update
Congratulations Postnet. You have turned something that was meant to be a pleasantexperience into a hellish horror of a nightmare. But judgingfrom the other reviews you enjoy doing that to people - taking their money and then causing them as much anguish as possible. That parcel was one small thing to bring some happiness. You've turned it into complete misery. I can't sleep, just sitting crying non stop. It's incredulous how Postnet appears to get some sick pleasure out of causing other people such pain and misery, of course after they've grabbed their money. My mother is 78, a pensioner, you took her money quickly enough and now do this. Sick. So sick. And me? I have not been able to see my mom for over three years, this was meant to be something of joy but you Postnet have turned it into a nightmare of misery. Congratulations. I hope you are pleased with yourselves for causing so much pain and distress. Hopefully one day you get to taste the misery you strive to cause.
LO
Lisa O's update19 Dec 2019, 20:20
Reviewer Update
Seems like Postnet's national general manager, Dominic Van der Horst, is not interested in helping customers either. Wow! Nice going!